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Mercure Melbourne Southbank, Melbourne
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Key details
About the Hotel
9 Riverside Quay,
Melbourne,
Australia,
3006,
Victoria
Mercure Melbourne Southbank is strategically located in Melbourne's vibrant Central Business District. The hotel is within walking distance to major attractions such as Federation Square and the Melbourne Arts Precinct. It features practical amenities designed for a comfortable stay, including a hearty breakfast offering and standard 11am check-out time. Guests can enjoy breathtaking views of the city from nearby observation decks.
Location
The hotel's location is central to many of Melbourne’s popular attractions, including the Melbourne Cricket Ground and Crown Casino. Southern Cross Station, providing extensive public transport options, is within walking distance. The iconic Melbourne trams nearby offer an easy way to explore the city. Guests can also enjoy waterfront dining and shopping at District Docklands, enhancing their stay with local experiences.
Rooms
The hotel offers 291 guest rooms equipped with comfortable beds and modern amenities. Each room includes a Samsung Smart TV with Chromecast, free Wi-Fi, and a well-equipped kitchenette with a microwave. Accessible options are available, designed for convenience and comfort. Guests can expect reliability with showers and an overall practical setup suited for both short and extended stays.
Eat & Drink
On-site dining includes a buffet breakfast served daily in the hotel’s Guest Lounge. Room service is available for dinner from 5pm to 11pm, allowing guests to enjoy a meal in the comfort of their room. For more dining experiences, various restaurants and cafes are located within a short walk, offering diverse culinary options. The proximity to renowned eateries enhances the overall culinary experience for guests.
Leisure & Business
Mercure Melbourne Southbank features multiple meeting rooms to cater to business needs, accommodating up to 85 attendees in theatre style. Amenities include 24-hour reception and guest laundry facilities. The hotel offers convenient parking options for guests with vehicles and is well-equipped for those traveling for work or leisure. Fitness and leisure activities are supported by the nearby amenities in the vibrant city.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Helpful staff
Inconsistent cleanliness
Improvement needed in dining services
7.4/10
Very good
Rooms
7.6
Location
8.9
Service
8.1
Dining
6.5
Guest reviews
7.4/10
based on 15 reviews
4/5
based on 8023 reviews
7.9
7.9/10 based on 4396 reviews
#59 of 170 hotels in Melbourne based on Tripadvisor
Arthur
United Kingdom,
May
2024
7.4/10
The hotel is conveniently located on Southbank, surrounded by restaurants, cafes, and shops, making it a great spot for exploring. The rooms, albeit not overly clean, come with thoughtful amenities like a cloth line in the bathroom. The service was exceptional, with staff going above and beyond to ensure a pleasurable stay. However, the dining options were inconsistent, with delays in service and limited choices. Overall, a handy and friendly stay, with room for improvement in cleanliness and dining services.
Rooms
7.0
The rooms were decent, although not overly clean. But they had everything you'd need, including a cloth line in the bathroom.
Service
9.0
The staff was extremely helpful and friendly, ensuring a pleasant stay despite minor delays in service.
Location
9.0
The location is fantastic, right on Southbank, with easy access to eateries, shops, and attractions. Very convenient for exploring the area.
Dining
5.0
The dining experience had its flaws, with delays and limited options. Improvement needed for a smoother service.
Facilities
7.0
The facilities were satisfactory without being outstanding. Decent amenities for a comfortable stay.
Great location
Inconsistent cleanliness
Dale
United States,
March
2024
6.8/10
My stay at the hotel was mixed. The rooms were clean and comfy, with a high standard of cleanliness and comfortable bed, but the air conditioning was not great and the room was quite small and dusty. However, they kindly offered us breakfast to compensate for the inconvenience. The service was a bit hit or miss, as the staff were extremely polite but not particularly helpful, such as forgetting to bring a remote control for the TV. The location was excellent, particularly for activities on the south side of the river, with many attractions within walking distance. The dining experience was okay but not overly exciting, although it was reasonably priced. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were of a high clean standard and the bed and pillows were comfy.
Service
7.0
The staff were lovely and very friendly.
Location
8.0
The location was ideal for a short walk to great eateries and attractions on the south side of the river.
Dining
6.0
The dining experience was okay but not terribly exciting. The breakfast was reasonably priced.
Facilities
6.0
Chuck
United States,
February
2024
8.2/10
The hotel was a good place to rest after a night out, with bright, sunny, clean, and tidy rooms. The staff were exceptionally helpful and friendly, even remembering my birthday when I called ahead. The location was brilliant, within walking distance to many attractions, though some maintenance is needed. The dining experience was enjoyable, especially with the free shuttle service to the station. The hotel offers good value for money.
Rooms
8.0
The rooms were bright, sunny, clean, and tidy, a good size for the price.
Service
9.0
The staff went above and beyond, remembering my birthday and assisting with every need.
Location
9.0
The hotel's location was brilliant, with easy access to many attractions and dining options.
Dining
8.0
The dining experience was very good, and the free shuttle service was a great surprise.
Facilities
7.0
The hotel offers convenient facilities that cater to a variety of tastes and age groups.
Walter
United Kingdom,
January
2024
7.6/10
The hotel is in a great location near the river, NGV, railway station, and tram stops with plenty of restaurants nearby. The rooms were very clean and tidy, although some bathroom fittings needed minor maintenance. The service was friendly but had some delays with check-in due to computer issues. The dining options were decent for the price, though not very extensive. The hotel's facilities were satisfactory overall.
Rooms
8.0
The rooms were very clean and tidy, but some bathroom fittings needed minor maintenance.
Service
7.0
The service was friendly, but there were delays during check-in due to computer issues.
Location
9.0
The location was perfect, close to multiple attractions and transportation services with many dining options nearby.
Dining
7.0
The dining options were decent for the price, though not very extensive.
Facilities
7.0
The hotel's facilities were satisfactory overall.
David
United Kingdom,
November
2023
8.0/10
The hotel room was comfortable and clean, offering a fantastic short stay option in the heart of Melbourne CBD. The staff were friendly and helpful, making check-in and check-out hassle-free. The location was excellent for exploring the city on foot, but breakfast service could be improved.
Rooms
9.0
The room was roomy and very comfortable, perfect for our short stay.
Service
8.0
The staff were very friendly and helpful throughout our stay.
Location
9.0
The hotel's location suited us perfectly for our business needs, with easy access to key attractions like Crown Casino, Federation Square, and the Arts Precinct.
Dining
7.0
The dining experience was good value and delicious, although slightly chaotic and understaffed during our visit.
Facilities
7.0
The hotel facilities met our needs adequately during our stay.
Neil
United Kingdom,
October
2023
8.4/10
I had a great last-minute stay at this hotel that was just perfect for us. The rooms were clean, had good soundproofing, and offered excellent value for money. The service went above and beyond, although we were misinformed a couple of times. The location was fantastic, within walking distance to everything we needed. The dining experience was overall great, but there is room for improvement. Despite these minor issues, it was a memorable stay!
Rooms
9.0
The rooms were clean, offered good soundproofing, and provided great value for money.
Service
8.0
The service exceeded my expectations, with staff going above and beyond to assist us, despite being a bit curt at times.
Location
10.0
The location was fantastic, close to everything we needed and within walking distance to restaurants, shops, and public transportation.
Dining
7.0
The dining experience was mostly excellent, catering to all our family members, but there were minor issues with some dishes lacking taste and temperature.
Facilities
8.0
The facilities were well-equipped and offered everything we needed during our stay.
Scott
United Kingdom,
October
2023
7.6/10
My stay at the hotel had its ups and downs. The room was a bit small and in need of maintenance, but the bed and pillows were comfy. The breakfast selection was ample, though I felt rushed as the dining room closed earlier than expected.
Rooms
6.0
The room was small and a bit dusty.
Service
9.0
The staff were incredibly helpful and friendly, going above and beyond to assist me.
Location
8.0
The location was ideal for my needs, being in a safe and quiet area with easy access to Southbank Promenade and transportation.
Dining
7.0
The breakfast was good with plenty of choices, but the early closing time was a bit rushed.
Facilities
The facilities were satisfactory overall, with room for improvement in maintenance.
Richard
United Kingdom,
October
2023
7.2/10
The hotel is in a convenient location for exploring Melbourne, with some areas needing improvement. The rooms are warm but need updating. The service is friendly and helpful, making the stay enjoyable. The location offers easy access to Melbourne's main attractions. The dining experience is decent but could be better. Overall, a satisfactory stay with room for enhancement.
Rooms
6.0
The rooms were too warm for comfort and could use some updating and cleaning.
Service
8.0
The staff were friendly and accommodating, making my stay pleasant.
Location
9.0
The hotel's central location allows for easy exploration of Melbourne's attractions.
Dining
6.0
The dining options were average and could use improvement in keeping items stocked.
Facilities
7.0
The facilities were decent but could benefit from enhancements.
Ethel
United Kingdom,
September
2023
7.2/10
The hotel offers basic but clean rooms equipped with all the necessary amenities at a good rate. The service, while generally great, was a bit lacking during my stay due to some misinformation provided. The location is outstanding, close to key attractions and transportation options. The dining options are limited, but the quality and selection are excellent. Overall, a decent value for money choice with some room for improvement in certain areas.
Rooms
7.0
The rooms had a musty smell but were clean and had everything I needed.
Service
6.0
The service on this stay was somewhat disappointing due to incorrect information provided about parking.
Location
8.0
The location is excellent with easy access to key areas like Southbank, trams, and trains.
Dining
8.0
The self-service food options were a good incentive, although limited.
Facilities
7.0
Facilities are basic but sufficient for a comfortable stay.
Edmund
United States,
September
2023
6.8/10
My stay at the hotel was pretty good overall. The room we had was clean and comfortable, but there were only 2 towels and coffee cups. Some lights were not working properly, making it a bit dark. The location was convenient, but the lack of some views from the 10th floor was a downside. Having a bar fridge, sink, and microwave in the room was handy, especially for ordering Uber Eats.
Rooms
7.0
The room was clean and comfortable, equipped with a bar fridge, sink, and microwave. However, there were only 2 towels and coffee cups. Some lights were out, affecting the brightness.
Service
8.0
The staff was friendly and helpful, quickly solving a breakfast issue I had. They could be more proactive in managing situations, though. Overall, I would recommend the hotel to others based on the friendliness of the staff.
Location
8.0
The hotel is situated in a clean and tidy area with good facilities. It was close to the event I was attending and near the CBD, which was convenient. However, the lack of views was a letdown.
Dining
5.0
The dining experience was a bit chaotic with slow buffet refills and a shortage of staff. Breakfast could be improved in terms of taste and temperature. Despite this, the hotel catered to all in my family. Paying in advance for a discounted breakfast was a bit inconvenient.
Facilities
6.0
The hotel facilities were decent, with a pool available. However, some improvements could be made to enhance the dining experience in terms of service and quality. The breakfast could have been more organized.
Ross
United Kingdom,
September
2023
8.6/10
I had a wonderful stay at this hotel! The rooms were spacious, well-furnished with a safety box and a kitchenette, and had plenty of amenities like a microwave and extra pillows. The location was fantastic, right by Southbank with easy access to public transport and restaurants.
Rooms
9.0
The rooms were comfortable and well-furnished with great amenities. I loved the extra couch and the safety box.
Service
9.0
The staff were wonderful and attentive, making my stay even more enjoyable.
Location
10.0
The location was excellent, with easy access to Southbank, restaurants, and public transport. I would highly recommend it to family and friends.
Dining
7.0
The dining experience was good value for money, especially with the option to save money by booking ahead. However, it finished earlier than expected, which was a bit of a downside.
Facilities
8.0
The facilities were clean and tidy, making my stay very comfortable and enjoyable.
Great location
Dining limited hours
Leonard
United States,
August
2023
8.4/10
The hotel is conveniently located, making it easy to reach key spots in Melbourne, but some minor room maintenance issues and limited dining options were slight drawbacks. The service was helpful and accommodating, especially with early bag drop-offs. Overall, it offers good value for a stay in a prime area.
Rooms
8.0
The rooms were more than adequate, though some minor maintenance issues were noticeable. They had useful amenities like a microwave and cutlery.
Service
9.0
The staff was friendly and flexible, allowing us to drop off our bags early and provided assistance with a welcoming attitude.
Location
10.0
The location was excellent, just a short walk to various attractions like the tennis venue, trams, and the CBD. Perfect for Melbourne events!
Dining
7.0
The dining experience was satisfactory, although an extension of the breakfast hours during weekdays would be beneficial.
Facilities
8.0
The hotel facilities were decent, providing basic cooking options in the room and practical amenities for a comfortable stay.
Lloyd
United Kingdom,
June
2023
7.8/10
My stay at the hotel was quite pleasant. The rooms were clean, spacious, and comfortable, although slightly dated in certain areas. The service was exceptional, with friendly and helpful staff. The location was very convenient for my needs, and the dining experience, while ordinary, made mornings easier. Overall, a good value for the money.
Rooms
8.0
The rooms were clean, neat, and smelled fresh, providing a good night's sleep. The mattresses were great, and there were plenty of pillows. However, the rooms looked a bit dated upon close inspection.
Service
9.0
The service was amazing, with incredibly friendly and helpful staff. They made my stay very comfortable and enjoyable.
Location
9.0
The location was excellent for my purpose, being very convenient and close to where I needed to be. There were also plenty of attractions nearby, making it an ideal spot.
Dining
6.0
The dining experience was average, with a bit too much garlic in the dishes. However, it did make mornings easier. It would have been better to be informed about breakfast timings more clearly.
Facilities
7.0
The hotel had basic facilities but lacked some additional amenities. However, for the price paid, it offered decent value.
Ian
United Kingdom,
June
2023
7.4/10
The hotel is conveniently located for various activities around Melbourne, with clean and comfortable rooms. The staff is helpful, but the dining experience could improve with better breakfast options. The facilities are satisfactory, offering a decent stay overall.
Rooms
7.0
The rooms were clean and comfortable but had a slight odor from previous guests. The darkening shades were effective, but some rattling noises at night were disruptive.
Service
8.0
The staff was accommodating, storing luggage without issues and assisting with directions to attractions.
Location
9.0
The hotel's location is excellent, close to Eureka Tower and convenient for exploring the city center, Southbank, and the Arts Precinct.
Dining
6.0
The dining experience had its ups and downs, with good options available but some confusion over pricing and lack of oversight during breakfast service.
Facilities
7.0
The facilities met basic needs but could use improvement in the dining area and noise reduction within the rooms.
Christopher
United Kingdom,
May
2023
7.4/10
The hotel is in a great location right on Southbank, surrounded by restaurants, cafes, and shops for convenience. The rooms, despite undergoing maintenance, were comfortable and in an excellent location. The service was friendly and remembered special occasions, but could improve individual guest focus. The central location is handy for exploring the city easily. The dining options were limited, affecting the value for money, with room for improvement. The facilities were practical, but some areas needed attention.
Rooms
8.0
The rooms were undergoing maintenance but still comfortable and perfectly located on Southbank.
Service
7.0
The service was friendly and accommodating, remembering special occasions like my birthday.
Location
9.0
The central location on Southbank was convenient with plenty of nearby amenities and easy access to public transport.
Dining
6.0
The limited dining options affected the value for money, with room for improvement in variety.
Facilities
7.0
The practical facilities were sufficient but some areas needed attention for maintenance.
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