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Mercure Melbourne Southbank Hotel, Melbourne

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From160US$ /night
Check-in
03Feb2025Select date
Check-out
04Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

9 Riverside Quay, Melbourne, Australia, 3006

Mercure Melbourne Southbank is strategically located in Melbourne CBD. The hotel offers contemporary accommodations designed for comfort and practicality, with amenities suited for both leisure and business travelers. Nearby attractions include the vibrant arts precinct, extensive shopping options, and the picturesque Yarra River views.

Location

Situated in the heart of Melbourne, the hotel is a short distance from key attractions such as the Melbourne Cricket Ground and Crown Casino. Public transport options abound, with Southern Cross Station and tram services easily accessible. Parking is available at the nearby Eureka Car Park for those traveling by car.

Rooms

The hotel features 291 well-appointed guest rooms, each with a modern design. Amenities include comfortable beds, flat-screen TVs, free Wi-Fi, and fully equipped kitchenettes with a microwave and refrigerator. Many rooms also offer breathtaking views of Melbourne's skyline through large windows.

Eat & Drink

Guests can start their day with a hearty buffet breakfast available daily in the hotel's dining area. For those looking for local cuisine, nearby dining options include Nixon and Platform 28, which serve Modern Australian dishes. Room service is also available for guests wishing to dine in during their stay.

Leisure & Business

Mercure Melbourne Southbank provides meeting facilities well-suited for small gatherings, featuring two meeting rooms that can accommodate up to 70 attendees. The hotel offers an array of amenities, including a 24-hour reception, luggage storage, and an on-site restaurant. Fitness options nearby allow guests to stay active during their visit.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Twin Room
Max:
2 persons
25 m² 
Bed options:
2 Single beds
Shower
Heating
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Superior King Room
Max:
2 persons
25 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Superior Twin Room
Max:
2 persons
25 m² 
Bed options:
2 Single beds
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Melbourne2700 ft
Airports
Essendon Fields (MEB) 11.6 mi
Tullamarine (MEL) 15.8 mi
Train
Flinders Street Station1700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Baggage storage
  • Elevator
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Guest Parking

  • Electric kettle

Services

  • Room service
  • Housekeeping
  • Laundry

Dining

  • Restaurant
  • Bar/ Lounge area

Children

  • Cribs

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

9 Riverside Quay, Melbourne, Australia, 3006
Map view
street view
9 Riverside Quay, Melbourne, Australia, 3006
Nearby
7 Riverside Qy Southbank
Eureka Skydeck
300 ft
Broadway Theatre
State Theatre
1800 ft
River
Yarra River
2000 ft
Mall
Southbank
1800 ft
Restaurants
Pure South Kitchen
500 ft
GR2 - River Level
Aria Bar & Lounge
200 ft
1 Southgate Ave The Langham
Eureka Terrace Bar
400 ft
Ground Floor
Othello
400 ft
6 Riverside Quay
P.J.O'Brien's
500 ft
Southgate Southgate Restaurant & Shopping Precinct
Tutto Bene
700 ft
M 28 3 Southgate Ave
Ludlow Bar & Dining Room
900 ft
6 Riverside Quay
BearBrass
700 ft
Shop GR3A 3 Southgate Ave Southbank VIC
Bluetrain
800 ft
Southgate Complex
La Camera Restaurant Southgate
900 ft
Shop MR2
Ponyfish Island Cafe
500 ft
Southgate Pedestrian Bridge

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Helpful staff
Inconsistent cleanliness
Improvement needed in dining services
7.6/10
Very good
Rooms
7.6
Location
8.9
Service
8.1
Dining
6.5
Guest reviews
7.6/10
based on 15 reviews
4/5 based on 8023 reviews
7.8
7.8/10based on 4551 reviews
#59 of 170 hotels in Melbourne based on Tripadvisor
Arthur
United Kingdom, May  2024
7.4/10

The hotel is conveniently located on Southbank, surrounded by restaurants, cafes, and shops, making it a great spot for exploring. The rooms, albeit not overly clean, come with thoughtful amenities like a cloth line in the bathroom. The service was exceptional, with staff going above and beyond to ensure a pleasurable stay. However, the dining options were inconsistent, with delays in service and limited choices. Overall, a handy and friendly stay, with room for improvement in cleanliness and dining services.

Rooms
7.0
The rooms were decent, although not overly clean. But they had everything you'd need, including a cloth line in the bathroom.
Service
9.0
The staff was extremely helpful and friendly, ensuring a pleasant stay despite minor delays in service.
Location
9.0
The location is fantastic, right on Southbank, with easy access to eateries, shops, and attractions. Very convenient for exploring the area.
Dining
5.0
The dining experience had its flaws, with delays and limited options. Improvement needed for a smoother service.
Facilities
7.0
The facilities were satisfactory without being outstanding. Decent amenities for a comfortable stay.
Great location
Inconsistent cleanliness
Dale
United States of America, March  2024
6.8/10

My stay at the hotel was mixed. The rooms were clean and comfy, with a high standard of cleanliness and comfortable bed, but the air conditioning was not great and the room was quite small and dusty. However, they kindly offered us breakfast to compensate for the inconvenience. The service was a bit hit or miss, as the staff were extremely polite but not particularly helpful, such as forgetting to bring a remote control for the TV. The location was excellent, particularly for activities on the south side of the river, with many attractions within walking distance. The dining experience was okay but not overly exciting, although it was reasonably priced. Overall, a decent stay with some room for improvement.

Rooms
7.0
The rooms were of a high clean standard and the bed and pillows were comfy.
Service
7.0
The staff were lovely and very friendly.
Location
8.0
The location was ideal for a short walk to great eateries and attractions on the south side of the river.
Dining
6.0
The dining experience was okay but not terribly exciting. The breakfast was reasonably priced.
Facilities
6.0
Chuck
United States of America, February  2024
8.2/10

The hotel was a good place to rest after a night out, with bright, sunny, clean, and tidy rooms. The staff were exceptionally helpful and friendly, even remembering my birthday when I called ahead. The location was brilliant, within walking distance to many attractions, though some maintenance is needed. The dining experience was enjoyable, especially with the free shuttle service to the station. The hotel offers good value for money.

Rooms
8.0
The rooms were bright, sunny, clean, and tidy, a good size for the price.
Service
9.0
The staff went above and beyond, remembering my birthday and assisting with every need.
Location
9.0
The hotel's location was brilliant, with easy access to many attractions and dining options.
Dining
8.0
The dining experience was very good, and the free shuttle service was a great surprise.
Facilities
7.0
The hotel offers convenient facilities that cater to a variety of tastes and age groups.
Walter
United Kingdom, January  2024
7.6/10

The hotel is in a great location near the river, NGV, railway station, and tram stops with plenty of restaurants nearby. The rooms were very clean and tidy, although some bathroom fittings needed minor maintenance. The service was friendly but had some delays with check-in due to computer issues. The dining options were decent for the price, though not very extensive. The hotel's facilities were satisfactory overall.

Rooms
8.0
The rooms were very clean and tidy, but some bathroom fittings needed minor maintenance.
Service
7.0
The service was friendly, but there were delays during check-in due to computer issues.
Location
9.0
The location was perfect, close to multiple attractions and transportation services with many dining options nearby.
Dining
7.0
The dining options were decent for the price, though not very extensive.
Facilities
7.0
The hotel's facilities were satisfactory overall.
David
United Kingdom, November  2023
8.0/10

The hotel room was comfortable and clean, offering a fantastic short stay option in the heart of Melbourne CBD. The staff were friendly and helpful, making check-in and check-out hassle-free. The location was excellent for exploring the city on foot, but breakfast service could be improved.

Rooms
9.0
The room was roomy and very comfortable, perfect for our short stay.
Service
8.0
The staff were very friendly and helpful throughout our stay.
Location
9.0
The hotel's location suited us perfectly for our business needs, with easy access to key attractions like Crown Casino, Federation Square, and the Arts Precinct.
Dining
7.0
The dining experience was good value and delicious, although slightly chaotic and understaffed during our visit.
Facilities
7.0
The hotel facilities met our needs adequately during our stay.
Neil
United Kingdom, October  2023
8.4/10

I had a great last-minute stay at this hotel that was just perfect for us. The rooms were clean, had good soundproofing, and offered excellent value for money. The service went above and beyond, although we were misinformed a couple of times. The location was fantastic, within walking distance to everything we needed. The dining experience was overall great, but there is room for improvement. Despite these minor issues, it was a memorable stay!

Rooms
9.0
The rooms were clean, offered good soundproofing, and provided great value for money.
Service
8.0
The service exceeded my expectations, with staff going above and beyond to assist us, despite being a bit curt at times.
Location
10.0
The location was fantastic, close to everything we needed and within walking distance to restaurants, shops, and public transportation.
Dining
7.0
The dining experience was mostly excellent, catering to all our family members, but there were minor issues with some dishes lacking taste and temperature.
Facilities
8.0
The facilities were well-equipped and offered everything we needed during our stay.
Scott
United Kingdom, October  2023
7.6/10

My stay at the hotel had its ups and downs. The room was a bit small and in need of maintenance, but the bed and pillows were comfy. The breakfast selection was ample, though I felt rushed as the dining room closed earlier than expected.

Rooms
6.0
The room was small and a bit dusty.
Service
9.0
The staff were incredibly helpful and friendly, going above and beyond to assist me.
Location
8.0
The location was ideal for my needs, being in a safe and quiet area with easy access to Southbank Promenade and transportation.
Dining
7.0
The breakfast was good with plenty of choices, but the early closing time was a bit rushed.
Facilities
The facilities were satisfactory overall, with room for improvement in maintenance.
Richard
United Kingdom, October  2023
7.2/10

The hotel is in a convenient location for exploring Melbourne, with some areas needing improvement. The rooms are warm but need updating. The service is friendly and helpful, making the stay enjoyable. The location offers easy access to Melbourne's main attractions. The dining experience is decent but could be better. Overall, a satisfactory stay with room for enhancement.

Rooms
6.0
The rooms were too warm for comfort and could use some updating and cleaning.
Service
8.0
The staff were friendly and accommodating, making my stay pleasant.
Location
9.0
The hotel's central location allows for easy exploration of Melbourne's attractions.
Dining
6.0
The dining options were average and could use improvement in keeping items stocked.
Facilities
7.0
The facilities were decent but could benefit from enhancements.
Ethel
United Kingdom, September  2023
7.2/10

The hotel offers basic but clean rooms equipped with all the necessary amenities at a good rate. The service, while generally great, was a bit lacking during my stay due to some misinformation provided. The location is outstanding, close to key attractions and transportation options. The dining options are limited, but the quality and selection are excellent. Overall, a decent value for money choice with some room for improvement in certain areas.

Rooms
7.0
The rooms had a musty smell but were clean and had everything I needed.
Service
6.0
The service on this stay was somewhat disappointing due to incorrect information provided about parking.
Location
8.0
The location is excellent with easy access to key areas like Southbank, trams, and trains.
Dining
8.0
The self-service food options were a good incentive, although limited.
Facilities
7.0
Facilities are basic but sufficient for a comfortable stay.
Edmund
United States of America, September  2023
6.8/10

My stay at the hotel was pretty good overall. The room we had was clean and comfortable, but there were only 2 towels and coffee cups. Some lights were not working properly, making it a bit dark. The location was convenient, but the lack of some views from the 10th floor was a downside. Having a bar fridge, sink, and microwave in the room was handy, especially for ordering Uber Eats.

Rooms
7.0
The room was clean and comfortable, equipped with a bar fridge, sink, and microwave. However, there were only 2 towels and coffee cups. Some lights were out, affecting the brightness.
Service
8.0
The staff was friendly and helpful, quickly solving a breakfast issue I had. They could be more proactive in managing situations, though. Overall, I would recommend the hotel to others based on the friendliness of the staff.
Location
8.0
The hotel is situated in a clean and tidy area with good facilities. It was close to the event I was attending and near the CBD, which was convenient. However, the lack of views was a letdown.
Dining
5.0
The dining experience was a bit chaotic with slow buffet refills and a shortage of staff. Breakfast could be improved in terms of taste and temperature. Despite this, the hotel catered to all in my family. Paying in advance for a discounted breakfast was a bit inconvenient.
Facilities
6.0
The hotel facilities were decent, with a pool available. However, some improvements could be made to enhance the dining experience in terms of service and quality. The breakfast could have been more organized.
Ross
United Kingdom, September  2023
8.6/10

I had a wonderful stay at this hotel! The rooms were spacious, well-furnished with a safety box and a kitchenette, and had plenty of amenities like a microwave and extra pillows. The location was fantastic, right by Southbank with easy access to public transport and restaurants.

Rooms
9.0
The rooms were comfortable and well-furnished with great amenities. I loved the extra couch and the safety box.
Service
9.0
The staff were wonderful and attentive, making my stay even more enjoyable.
Location
10.0
The location was excellent, with easy access to Southbank, restaurants, and public transport. I would highly recommend it to family and friends.
Dining
7.0
The dining experience was good value for money, especially with the option to save money by booking ahead. However, it finished earlier than expected, which was a bit of a downside.
Facilities
8.0
The facilities were clean and tidy, making my stay very comfortable and enjoyable.
Great location
Dining limited hours
Leonard
United States of America, August  2023
8.4/10

The hotel is conveniently located, making it easy to reach key spots in Melbourne, but some minor room maintenance issues and limited dining options were slight drawbacks. The service was helpful and accommodating, especially with early bag drop-offs. Overall, it offers good value for a stay in a prime area.

Rooms
8.0
The rooms were more than adequate, though some minor maintenance issues were noticeable. They had useful amenities like a microwave and cutlery.
Service
9.0
The staff was friendly and flexible, allowing us to drop off our bags early and provided assistance with a welcoming attitude.
Location
10.0
The location was excellent, just a short walk to various attractions like the tennis venue, trams, and the CBD. Perfect for Melbourne events!
Dining
7.0
The dining experience was satisfactory, although an extension of the breakfast hours during weekdays would be beneficial.
Facilities
8.0
The hotel facilities were decent, providing basic cooking options in the room and practical amenities for a comfortable stay.
Lloyd
United Kingdom, June  2023
7.8/10

My stay at the hotel was quite pleasant. The rooms were clean, spacious, and comfortable, although slightly dated in certain areas. The service was exceptional, with friendly and helpful staff. The location was very convenient for my needs, and the dining experience, while ordinary, made mornings easier. Overall, a good value for the money.

Rooms
8.0
The rooms were clean, neat, and smelled fresh, providing a good night's sleep. The mattresses were great, and there were plenty of pillows. However, the rooms looked a bit dated upon close inspection.
Service
9.0
The service was amazing, with incredibly friendly and helpful staff. They made my stay very comfortable and enjoyable.
Location
9.0
The location was excellent for my purpose, being very convenient and close to where I needed to be. There were also plenty of attractions nearby, making it an ideal spot.
Dining
6.0
The dining experience was average, with a bit too much garlic in the dishes. However, it did make mornings easier. It would have been better to be informed about breakfast timings more clearly.
Facilities
7.0
The hotel had basic facilities but lacked some additional amenities. However, for the price paid, it offered decent value.
Ian
United Kingdom, June  2023
7.4/10

The hotel is conveniently located for various activities around Melbourne, with clean and comfortable rooms. The staff is helpful, but the dining experience could improve with better breakfast options. The facilities are satisfactory, offering a decent stay overall.

Rooms
7.0
The rooms were clean and comfortable but had a slight odor from previous guests. The darkening shades were effective, but some rattling noises at night were disruptive.
Service
8.0
The staff was accommodating, storing luggage without issues and assisting with directions to attractions.
Location
9.0
The hotel's location is excellent, close to Eureka Tower and convenient for exploring the city center, Southbank, and the Arts Precinct.
Dining
6.0
The dining experience had its ups and downs, with good options available but some confusion over pricing and lack of oversight during breakfast service.
Facilities
7.0
The facilities met basic needs but could use improvement in the dining area and noise reduction within the rooms.
Christopher
United Kingdom, May  2023
7.4/10

The hotel is in a great location right on Southbank, surrounded by restaurants, cafes, and shops for convenience. The rooms, despite undergoing maintenance, were comfortable and in an excellent location. The service was friendly and remembered special occasions, but could improve individual guest focus. The central location is handy for exploring the city easily. The dining options were limited, affecting the value for money, with room for improvement. The facilities were practical, but some areas needed attention.

Rooms
8.0
The rooms were undergoing maintenance but still comfortable and perfectly located on Southbank.
Service
7.0
The service was friendly and accommodating, remembering special occasions like my birthday.
Location
9.0
The central location on Southbank was convenient with plenty of nearby amenities and easy access to public transport.
Dining
6.0
The limited dining options affected the value for money, with room for improvement in variety.
Facilities
7.0
The practical facilities were sufficient but some areas needed attention for maintenance.
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Rooms and Guests2 Guests, 1 Room